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General conditions

General conditions for ships

This ticket is non-transferable and is issued subject to the provisions of Law 20,094 of the Argentine Republic, in addition to the ticket regulations of this Company as stipulated herein. This ticket includes only the river transportation services and entails no obligation whatsoever by the carrier to render any additional services. In order to board the ship, passengers shall produce the corresponding ticket duly authorized by BUQUEBUS. The ticket is non-transferable and valid only for the date and time stated on it. With the exception of promotional rates with special conditions, tickets shall be valid for 365 days from the date of issue, after which time they will be no longer valid. The Company reserves the right to replace the stipulated ship and to modify schedules, itineraries and/or the duration of the trip, when circumstances so require it. Pursuant to current legislation, the Company disclaims any liability for Acts of God, force majeure affecting the ship, acts of the authority and/or acts of nature that prevent the trip from taking place on the date and/or the ship and/or the times and/or the service class as previously agreed. The service to be performed entails no obligation by the Company to use any ship in particular. The carrier reserves the right to change ships, even if they are not the type of ship as originally foreseen for a given frequency. Change of ships shall in no case give the passenger the right to any reimbursement or payment of a balance for lesser value received.
Any passenger who arrives with the intention of boarding a ship that is not the one indicated in their ticket shall be allowed to board if there is space available, and shall be required to pay any corresponding charge. Any person whose ticket is not paid for and/or has previous tickets unpaid shall be denied boarding. The Company reserves the right of admission of passengers.

Cancelattions

In the event the passenger decides not to travel, they shall cancel their reservation with the Company in person or by phone as a minimum 12 hours prior to the ship’s scheduled departure, corresponding to the date and time indicated on the ticket. The ticket shall then be deemed open. Otherwise, the passenger shall lose the right to reimbursement of the ticket.

Returns

In the cases where the rates paid allow tickets to be returned, in order to return the ticket the passenger shall inform the Company of the cancellation of the ticket in person or by phone, as a minimum 24 hours prior to the ship’s scheduled departure corresponding to the date and time indicated on the ticket. The ticket shall then be deemed open ticket or else the passenger shall present it for reimbursement prior to the scheduled date. In such a case, the ticket price must be reimbursed within its valid period and shall be subject to a 30% withholding. The ticket holder shall lose the right to have the fare reimbursed if the ticket was not canceled within the specified term and in the manner required. Tour package tickets and/or special-offer tickets cannot be returned; if the passenger does not use them, they shall be deemed open tickets to be used up to their valid date.
Tickets purchased in Argentina shall be returned in Argentina; tickets purchased in Uruguay shall be returned in Uruguay. Tickets purchased in travel agencies that issue tickets shall be returned only at the same travel agency where the operation was conducted. Tickets purchased through Telephone Sales or Internet Sales shall be returned by sending an email to devoluciones@buquebus.com
Offices authorized to accept RETURNS

In Argentina: (Mondays through Fridays 9:00 am through 6:00 pm)
Terminal Darsena Norte (Av. Antartida Argentina 821)

In Uruguay:(Mondays through Fridays 2:00 pm through 7:00 pm)
Local Miranda (Miranda 2443, at the corner of Ellauri Street)

Luggage

Passengers have the right to carry up to 30 Kg freight paid, and a maximum of two pieces of luggage per passenger. Any luggage that exceeds this allowance shall pay the corresponding surcharge as per weight and per piece of luggage. Only items for personal use, such as clothes and toiletries, shall be deemed to be luggage. In the event the passenger is carrying other items, the Company shall not be held responsible for their loss, damage or theft. If the passenger wishes to carry items outside the scope of what was described above, they shall declare such items when checking in their luggage; the Company reserves the right to include them as part of the luggage or to require that the passenger carry them on board. The Company disclaims any liability for compliance with customs regulations which, in all cases, shall be at the passenger’s sole risk and expense. The Company shall not be held liable for any luggage that is lost or misplaced, unless its value was declared by the passenger at boarding and verified by the ship’s purser.

Limitation of responsability

All limitations of liability contained in the pertinent laws and the International Treaties signed by the Argentine Republic shall apply to this passenger transport contract.

Jurisdiction

Any claim resulting from this ticket and/or as a consequence of the trip shall be subject to the exclusive jurisdiction of the Federal Courts of the City of Buenos Aires, Argentine Republic. APPLICABLE LAW: The laws of the Argentine Republic shall apply to this passenger transport contract and to any claim resulting therefrom.

Applicable law

The laws of the Argentine Republic shall apply to this passenger transport contract and to any claim resulting therefrom.

Luggage, injuries and death

Any claim referred to luggage, injury or death shall be subject to the Athens Convention of 1974 Relating to the Carriage of Passengers and their Luggage by Sea (the “Athens Convention”), in the manner in which it is incorporated to the internal laws of the Argentine Republic. The Athens Convention stipulates the limitation of liability with respect to luggage, injury or death.

Boarding

Boarding shall be subject to the presentation of valid ID documents (see “Mandatory ID required in order to travel”). Boarding begins 2 hours prior to the ship’s departure. Starting 25 minutes before departure, the Company reserves the right to decline boarding. The provisions of articles 175, 325, 326, 331 and 337 of Law 20,094 shall apply to this ticket. The Company reserves the right to decline the boarding of automobiles, vehicles and/or cargo that exceeds the sizes that were declared and paid for with this ticket.

Day use: Unforgettable day / Luxury day / Capital day

Validity is 6 months from date of purchase.
No change of ticket holder allowed.
No returns allowed.
No extension of valid date or change of ticket holder allowed.
If the ticket is not used, or if it is not turned into an open ticket 24 hours prior to the trip, the passenger will lose the ticket

Tickets for travel packages including hotel accomodation:

Rate is valid only for travel packages.
Validity is 6 months from date of purchase.
No returns allowed.
No change of ticket holder allowed.

Scheduled nighth rate:

Ticket is valid for 150 days from the date of issue.
Only one segment may be issued.
Date may be changed after payment of a charge for modification.
Money may be reimbursed with a 30% withholding, provided the travel date has not passed and the ticket is still valid.
If the ticket is not used, or if it is not turned into an open ticket 24 hours prior to the trip, the passenger will lose the ticket.
No extension of valid date or change of ticket holder allowed

Same-day round ticket

No change of ticket holder and/or date allowed.
No returns allowed.
Only valid for the date for which it was issued.

Same-day round ticket:

No change of ticket holder and/or date allowed.
No returns allowed.
Only valid for the date for which it was issued.

Election-day and regatta special offers:

Only valid for the dates previously stipulated by the company.
Date may be changed without penalty within the allowed date range.
No returns allowed.

Flexible rate:

Ticket is valid for 365 days from the date of issue.
Modifications before and after the trip are allowed free of charge.
Purchase of only one segment is allowed.
Money may be reimbursed with a 30% withholding, provided the travel date has not passed and the ticket is still valid.
No extension of valid date or change of ticket holder allowed

Scheduled rate:

Ticket is valid for 150 days from the date of issue.
Issue of only one segment is allowed.
Date may be changed after payment of charge for modification.
Money may be reimbursed with a 30% withholding, provided the travel date has not passed and the ticket is still valid.
If the ticket is not used, or if it is not turned into an open ticket 24 hours prior to the trip, the passenger will lose the ticket.
No extension of valid date or change of ticket holder allowed.

Economy rate:

Ticket is valid for 150 days from the date of issue.
Issue of only one segment is allowed
Date may be changed after payment of charge for modification.
Money may be reimbursed with a 30% withholding, provided the travel date has not passed and the ticket is still valid.
If the ticket is not used, or if it is not turned into an open ticket 24 hours prior to the trip, the passenger will lose the ticket.
No extension of valid date or change of ticket holder allowed.

Season ticket:

Tickets are valid for one year from the date of issue.
Date and time may be changed without penalty.
Money may be reimbursed with a 30% withholding, provided the travel date has not passed and the ticket is still valid.
No extension of valid date or change of ticket holder allowed.

Conditions for tour packages

These general conditions regulate the intermediation contract for the reservation and contracting of services in any means of transport, hotel services, day tours, transportation, cruises, shows and/or any other similar service, be it in Argentina or abroad, rendered by Ríos Ar S.A. at the request, and by order of, the client retaining the services.

Solutions and payments

Prices, as quoted at the time the services were required individually or as part of a tour, are subject to availability and to modifications without prior notice. In the event prices are modified due to increases in costs or the rate of exchange, for reasons not attributable to the parties, the Company shall not be held liable for the resulting higher costs.
Prices may be modified since they are subject to verification and availability by the Company before confirming the reservation.
All amounts paid before final confirmation of the services are received as reservation. Final confirmation of the corresponding services and prices shall be effective upon issuing the tickets and/or service orders, and the corresponding invoice.
Payment of 30% the total value of the tour package is required at the time of reservation. The balance shall be paid up to 5 days before the start of services. If the required payment is not made, all the services confirmed shall be canceled automatically and the Company shall disclaim any liability.
Credit operations shall comply with the regulations stipulated for them. Otherwise, the interested party shall comply with the payment of any balance according to the terms and conditions stipulated when the services were contracted.

Prices inclued

Accommodation in the hotels mentioned in the itineraries, or similar, in single, double or triple rooms, as the case may be, with private bathroom and tax included. Meals as agreed in each case. Day tours and visits as required by the passenger. Transportation to and from airports, terminals and hotels, when applicable. The agreed duration of the stay, bearing in mind that hotel accommodation days are computed starting at 3 pm and ending at 12 noon the following day, irrespective of the time of arrival or departure or whether they are full or partial days. The duration of the tour as stipulated in each case. The first day shall be the day of departure from the port of origin and the last day shall be the day of departure from the destination, irrespective of the time of arrival or departure the first or the last day.

Services or items not inclued

Extras, drinks, laundry, tips, boarding fees, service fees, VAT and other present and/or future taxes, and any other service not expressly indicated in the service order issued by the travel agent
Stays, meals and/or additional expenses or damages due to cancellations, delays in the departure or arrival of means of transport or due to any other unforeseen reason beyond the Company’s control.
Meals during travel, with the exception of those expressly included in the schedules.
Tickets to national parks, museums and attractions.
Expenses and interest of credit operations.

Limitations on the right to remain

The Company reserves the right to expel from the tour at any point any passenger whose behavior, attitudes, state of health or other serious reasons which, at the sole discretion of the Company, should entail a danger, or bother the other passengers or undermine the success of the tour or its normal course

Documentation

In the case of travel abroad, the pertinent current legislation must be complied. It shall be the passenger’s sole responsibility to check current migratory legislation and to submit the documents required by the authorities. The organizer shall not be liable for the lack of personal documents or for their state or validity at the time of travel, nor for the damages or losses resulting from it.Mandatory documents to be submitted by ARGENTINE citizens at the time of travel:

National Identity Document
Passport
MERCOSUR ID Card issued by the Federal Police (the respective valid dates apply in all cases)

1. Minors less than 18 years old shall travel accompanied by their parents, who shall certify the relationship by submitting the original MARRIAGE or BIRTH CERTIFICATE. If minors travel alone or accompanied by only one parent, they shall submit an AUTHORIZATION by the parents issued by a Notary Public and certified by the Professional School of Notaries Public.
2. In the event one of the parents is deceased, the surviving spouse shall submit the death certificate together with the minor’s birth certificate or, otherwise, a marriage certificate where both circumstances are registered. To read the requirements for the travel of minors, please click here.
3. In the case of foreigners living in Argentina, they shall require the same documents as nationals, with the caveat that if they are traveling with their National Identity Document they shall be required to be permanent residents of Argentina. If they are foreigners coming from countries for which the Eastern Republic of Uruguay requires a VISA, they shall carry the passport of their country of origin bearing the corresponding consular certification. FOR A LIST OF COUNTRIES WITH A VISA WAIVER AGREEMENT, click here.
4. Passengers coming from bordering countries and traveling with ID cards shall submit a current certificate of entry into Argentina
5. Pursuant to Resolution DNM 899/13 relating to admittance and stay in Argentina, at the time of check-in in Buenos Aires foreign passengers shall submit the Migratory Card (Tarjeta Migratoria) with which they boarded in the port of origin or, in the event said card was lost or the allowed stay in Argentina was exceeded, passengers shall submit a certificate authorizing them to leave the country (Certificado de Habilitación de Salida) with proof of the penalty paid. Passengers shall not be boarded if they do not submit the above documents.
This information is only indicative. Please see the list of documents that are required to travel at the National Migration Agency (Dirección Nacional de Migraciones) or visit their webpage www.migraciones.gov.ar Get the visas that are necessary to travel at the corresponding consulate.

Cancellations

a) In the event either the passenger or the agency renounce the services that had been contracted and confirmed, the cost of packages shall not be reimbursed if the trip is not taken, unless the Company is directly responsible. The services shall be open for a period of six months after the date of purchase, but shall be readjusted if there is an increase in rates, and shall be subject to the conditions and penalties that the providers of the services might impose depending on the date the services were cancelled.
b) Rios Ar S.A. shall not be liable for the services that were not used by passengers at the time and in the manner agreed, nor for the consequences of such failure, such as the cancellation of the services by the provider, nor for the refund or reimbursement of any amounts paid for such services.
c) In the event the cancellation involves air-travel tickets, hotels, cruises or car rentals, upon requesting it passengers shall accept the conditions imposed by the regulations of said providers, and shall pay an administrative charge of ten percent (10%) as a percentage of the rate to be reimbursed.
d) Date changes: All changes in the dates as stipulated in the reservation of air-travel tickets, hotels, cruises and car rentals, be it for an earlier or later date, shall be made pursuant to the manner, conditions and availability of each service provider. If it should correspond, a penalty imposed by the provider shall be paid, plus an administrative charge of ten percent (10%) of the total amount of the purchase as charge. Any rate differences that should apply due to a change of season shall also be paid. Rios Ar S.A. is released of all liability in the event it cannot confirm the changes requested by the passenger.
e) Any claim or reimbursement of money for services that were contracted and used shall be submitted within 90 days of the ending of the trip, by email to the address atclientes@buquebus.com, with any vouchers or backing documents attached. Rios Ar S.A. shall pay no charge and/or cost and/or tax and/or lien resulting from the bank transfer or similar means used to implement the return and/or reimbursement

Libility

Buquebus Rios AR S.A. – Record No. 6675, Regulation 271 20/03/89, expressly declares that it acts in its capacity as intermediary in the reservation and contracting of tourist services between the consumers and the providers of services, such as hotels, passenger transport companies, airlines, railway, maritime lines, wholesale agencies, restaurants or other such providers in general. The Company disclaims all liability for circumstances resulting from Acts of God, force majeure, delays, strikes, weather phenomena or acts of nature such as earthquakes, floods and quarantines, that take place before or after the tour and which prevent, delay or in any other manner hinder the total or partial rendering of the services to which the Company was committed, in compliance with the provisions of the Civil Code. Additionally, the Company disclaims any liability for losses, damages, accidents and faults in the services, or any irregularity that might affect the passengers or their personal belongings, if they were caused by third parties beyond the Company’s control. The organizer undertakes no liability whatsoever resulting from any changes in the schedule resulting from third parties such as airlines and bus companies.

Alterations or armendments

The Company reserves the right to totally or partially change the daily schedule and/or the contracted services, without notice, before or after the rendering of such services, and shall not be held in any way liable as a result of it.
Unless expressly advised otherwise, the scheduled hotels may be changed for other ones of inferior or higher quality, in the same neighborhood, with no charge to the passenger, who shall not be entitled to any claim.
The Company shall be entitled to change any circuit when any of the circumstances stipulated in article 24 of decree No. 2182/72 takes place.
Once the trip has started, any cancellation, change or interruption of the services by the passenger for personal reasons of any nature shall not give them the right to any claim, reimbursement or return of any kind.

applicable law:

This contract and, if such be the case, the rendering of the services, shall be governed solely by these general conditions, by Law 18,829 and its regulatory provisions and by the Brussels Convention approved by Law 19,918. These general conditions, together with the other documents given to the passengers, shall constitute the Travel Contract established in said Convention

General car rental terms

What do you need to rent a vehicle?

Driving license
Valid credit card (for the guarantees at pickup/check-out time).
Be aged 21 or over

Acceptance of terms and conditions


Please read these Terms and Conditions carefully before using the Web page or booking.
We recommend that you print and keep a copy of this document.
Use of Buquebus.com implies acceptance of these Terms and Conditions, including our Privacy Policy.
These Terms and Conditions supplement the special conditions for each type of product or service offered on the website.

Online Booking Terms and Conditions

We ask you to read our Online Booking Terms and Conditions, as well as the General Rental Conditions, as you will be asked to confirm that you have read and understood them before your booking can be confirmed.
If this is your first rental experience, we recommend that you read our Car Rental Guide and other related links for more information.
If you want to rent a car in a new destination, please read the specific rental terms for that country.
Following these guidelines will help you understand what you can expect from us:
Obtain the information necessary to organize your rental and trip.
Understand what we need from you and complete your booking successfully.

I. Booking details

Booking date:

We can accept bookings for rental made at least 2 days in advance.
We can accept bookings for rental made up to 10 months in advance.

Minimum rental period:


The minimum rental period is 1 day (exceptional hourly rentals may be available in some locations). 1 day is understood to mean a period of 24 hours. Vehicle collection and return is included within this 24-hour period.
If you rent on a weekend, a minimum of 2 (two) days is required, for all destinations
Rentals of less than 24 hours will be charged a full day's rate except in those locations where hourly rentals are available. Certain vouchers and promotional rates require a specific minimum to be valid.

Maximum rental duration:

We can accept bookings for a maximum rental duration of 12 months.

II. Rates

The rental quote includes all mandatory charges corresponding to your booking criteria. This quote generally includes the following item:

Value Added Tax or any other local tax. Unlimited Mileage; or if this is not the case, the number of kilometers/miles with the cost of each extra kilometer/mile shall be clearly indicated.
Premium location surcharge (generally those stations close to airports and train stations have an additional cost, which is not included in the amount paid at the time of booking but at destination).
Road Tax and Surcharge.
Third party liability insurance (included).
Collision Damage Waiver (CDW).
Theft Waiver (THW).
CDW and TW may be merged together in Loss Damage Waiver (LDW).
The excess amount indicates the maximum amount of money the customer is liable for in the event of damage to or theft of the vehicle. This excess amount may be waived in some countries by purchasing optional additional protection at time of rental.
The rates are guaranteed for the rental associated to the confirmed booking.

Additional charges optional to the basic rental:

Additional Driver charge: when there is more than one driver associated with a rental, the second, or subsequent driver(s) is/are referred to as the additional driver(s). There may be a charge applied for each, or all, additional drivers.
Young Driver surcharge: visit the section "Insurance and Protections".
Premium Location / Airport / Railway Station Charge: This is an additional charge which applies at certain central-city, airport, or railway locations.
Any additional equipment: please review our section Special/Additional Car Equipment.
After hour service: If you pick up or return the car outside the normal business hours, some countries may bill "after hour service". Please check at reservation and/or rental time.
Full tank option: in some countries, you have the choice of pre-paying your refueling service.
Damages & Theft: up to the limit of the excess amount if this protection has been subscribed to, otherwise up to the limit of the vehicle's value.

III. Payment Terms / Means of Payment / Deposit

A. Payment
“Book and Pay now" - Online booking - Prepayment (payment at the time of booking):
When opting for "prepaid rate(s)" online, payment of the full estimated amount will be required at the time of booking.
B. Means of payment
Payment can me made using the following means of payment:
Credit card(s):
Credit cards usually accepted: "American Express", "Diners Club", "MasterCard" and "Visa".
Warning: Payment using credit(s) card(s) is accepted in accordance with the limits authorized by your credit card issuer.
The credit card holder (in case of a prepaid booking) must be identified as the Renter (the "Main driver" on the rental agreement). Such person must present his/her credit card (issued to his/her name) at the time of pickup/check-out.
C. Deposit – Transaction authorization
During the rental:
At time of check-out:
At time of check-out - after confirmation or amendment of the booking details with the customer - the amount required for authorization will be estimated and an electronic authorization from the card holder's issuing bank (the "Deposit") will be requested.
The authorization procedure allows the rental company to assess the final transaction amount and receive the protection of an authorization before the start of the rental period. It confirms that the card holder's bank account is valid and within the available spending limit.
Warning: Amount of deposit depends on the local policy of the check-out location and may vary from one country to another (it is strongly recommended that customers consult the relevant specific terms per country of rental).
From a general perspective it may be underlined that:
- The amount of deposit usually covers:

Airport charges, after office hours:
Possible mileage charges;
Additional equipment and services the customer has selected.
The amount of deposit stays valid for the length of the rental agreement period. For rental agreements longer than thirty (30) days, a new authorization for the amount estimated for each period will be requested from the cardholder's bank.
The amount of deposit subject to authorization is expressly mentioned on the rental agreement.

At the time of check-in:

If the final amount charged for the car rental services rendered is below the authorization amount at time of check-out then an additional authorization shall be requested.

VI. Qualification at time of rental: Documentation & Age Limit

The price of the rental includes the cost of compulsory insurance for the automobile, and supplementary civil liability insurance and their corresponding taxes. Additionally, the price of rental includes, when appropriate, the Young Driver surcharge applicable to the drivers/renters in the 21-25-30 age range. This price does not include the cost of additional coverage and optional exemptions, which can be expressly purchased by the Renter. If this were the case, the prices charged to the Renter in respect of these items will be added to the total rental price at the time of delivery thereof.