Check in
You should be 2 hours before the vessel departure, with or without car hold.
The check in will end 20 minutes before the departure time.
Luggage
Hand luggage: only one piece of luggage will be allowed per passenger, this piece of luggage can not contain liquids, gels, creams, sharp elements, etc.
Checked in luggage: exemption of 20kgs per passengers for adults and children and for infant 10kgs
Firearm: They can only be transported as a checked in luggage, they should be discharged and suitable packaged separated from the ammunition, which they also should be properly packaged.
Timetable of the check in presentation: 2 hours before the departure specified in the ticket
Closure of check in 20 minutes before the vessel departure
Special cases
CHANGES OF THE ENTITLEMENT OF THE PASSENGER TICKETS AND CAR HOLDS, only in those cases where the ORIGINAL ticket is not refundable. The ticket and car holds could be changed within a penalty of 30 % of retention over the original ticket; issuing a new ticket to the other person, with the same due date of the original ticket, it is an essential requirement for this change, to have the ticket's owner authorization or the agency / company. A system or sales representative will do this procedure. At this moment, it will be done by customer service.
EXTENSION OF THE DUE DATE WITH THE ANNUAL RATE.
The tickets near to expire or already expired, until to maximum of 90 days, could be extend for one more year, paying a penalty of 30 % of retention over the original ticket, issuing a new ticket and always to the same name of the passenger written over the original ticket.
We inform that the tickets whose expiration dates were extended are not given back.
EXTENSION OF THE DUE DATES TICKETS WITH PROMOTIONAL RATE (15 valid days from the issuing date):
The passenger who has a promotional ticket and wants to extend the due date, should buy a new ticket with an annual validity and the promotional ticket will be part of the payment, always to the same passenger of the original ticket. This procedure won?t be possible if the ticket is already expired.We inform that the tickets whose expiration dates were extended are not given back.
Useful address and pone numbers in Argentina
Customs Offices in Darsena Norte
Tel.: 43133151
Tel: 4317-0200 (only employees questions)
Argentina Immigrations - Av. Antártida Argentina 1355 - Capital Federal - Tel: 4317-0234/5/6/7/8
Lazareto Capital (Sanitary Terminal Bs.As.) - Av. Brasil y Balbín - Dársena Sur Tel.: 4361-4632
Uruguayan Embassy- Av. Gral. Las Heras esquina Ayacucho Tel.: 4807-3044 / 3060
PHONE SALES IN URUGUAY (130)